Support

1. My code never arrived#

Codes come by text message and usually arrive within a few seconds.

• Check the number, including the country code.
• Make sure you have signal and that texts from unknown numbers aren't filtered.
• Wait 45 seconds before asking for a new code.

After 5 wrong codes in a row, that number is locked for 15 minutes. Waiting is the only fix. Trying again sooner won't help. If codes still don't come, email us and include the number.

2. I missed my capture window#

You get one late moment. After your window closes, you can still take one until the experience ends. It's marked as taken late, and it shows up in the reveal with everyone else's.

3. Where did my photos go?#

The reveal opens 12 hours after the experience starts. Everyone in it can look back for 24 hours. After that, the experience closes and its moments aren't shown anymore.

• Your own moment stays in your Memories.
• To keep the whole experience, save it to Memories while the reveal is open. Tap the ••• button on any moment, then Save experience to Memories. You can keep up to 10.

4. Reporting or blocking someone#

• A moment: tap the ••• button on it, then Report or block.
• A conversation: press and hold it in Chats, then choose Report or Block.
• An experience on the map: open it, tap •••, then Report experience or Block host.
• A friend: open their profile, then choose Block.

A person reviews every report within 24 hours. Blocking works right away. Read more on our Safety page.

Rather not use the app? Email hello@flickdup.com with the username and what happened.

5. Notifications aren't arriving#

Notifications tell you when your capture window opens and when a reveal is ready. Without them it's easy to miss your moment.

1. Open your iPhone's Settings, then Notifications, then Flick'd Up, and turn on Allow Notifications.
2. Check that a Focus or Do Not Disturb isn't silencing them.

6. Deleting your account#

In the app, tap Profile, then the Settings icon, then Delete account. Can't get in? See Delete your account for how to ask us by email.

7. Contact#

• Email: hello@flickdup.com
• Mail: Flick'd Up, Inc., 1738 SW 57th Ave #628, Miami, FL 33155

8. Changelog#